FREQUENTLY ASKED QUESTIONS

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IMMIGRATION:

  • 1. How can I submit an application to Department of Home Affairs (DHA)?

  • Answer: Download the applicable form, fill it in and upload it with the supporting documents to the DHA VFS platform. You will need to create login details(a profile) on the VFS platform. Make sure you submit your application on the correct form; using the incorrect application form can lead to your application being rejected. You may contact us for advice or assistance

  • 2. What can I do if my application has been rejected and the reasons for rejection not clear on the rejection letter?

  • Answer: You may call or email DHA to provide you with clear written reasons, but you must do so within 10 days of receipt of your rejection letter. If you struggle to get hold of DHA, you may contact us for advice or assistance, but make sure you do so within three days of your unsuccessful attempts to get hold of DHA and before the 10 days expire.

  • 3. What can I do if I am declared an undesirable person but I do not agree with the status?

  • Answer: You may bring an application for appeal to the Minister of Home Affairs; or bring an application to court to have the status overturned and reversed. You may contact us for advice or assistance.

TAX ADMINISTRATION:

  • 1. What if SARS issues an assessment on my tax return that I do not agree with?

  • Answer: You may lodge an objection on ADR1 or NOO2 form; and request reasons from SARS in order to submit your objection, within 30 business days of receipt of the assessment. You may contact us for assistance, but do so before the 30 days expire.

  • 2. What if SARS reject my objection?

  • Answer: You may submit an appeal on a Notice of Appeal Form, ADR2 or NOA3, within 30 business days from receipt of the notice of rejection or disallowance of your objection. You may contact us to assist you.

  • 3. What if I wish to settle my tax debt without going to court?

  • Answer: You may request SARS for the ADR process, within 30 days of receipt of the notice of assessment. You may contact us for advice or assistance with settlement negotiations.

PROCUREMENT:

  • 1. What can I do if I applied for a tender with government and my application was unsuccessful?

  • Answer: You may ask the relevant government department or entity for reasons why your bid proposal was unsuccessful; but you must do so within 10 days of receipt of notification that your tender bid was unsuccessful. You may contact us for advice or assistance.

  • 2. What can I do if the government department or entity refuses or fails to provide me with reasons?

  • Answer: You may request information on a PAIA Form A (downloadable from the website of the relevant department or state entity or www.doj.gov.za Contact us for advice or assistance.

  • 3. What can I do if the government department or entity does not respond to my PAIA Request for Information or responds but do not provide all the information I requested?

  • Answer: You may bring an application to court to compel the government department or entity to provide the information. You may contact us for advice or assistance.